How can I get a quote?
Do you require a deposit to secure my booking?
Yes we do. A 50% Deposit is required to book in your cake and secure your date.
I need to cancel my order, can I get a refund?
If an order is cancelled within 14 days of the due date we cannot give a refund or a credit and you will forfeit your deposit.
How much notice do you need?
For wedding cakes we usually reccommend at least 6 months if it is wedding season. The warmer months are our busiest months, generally between October-April for wedding cakes. This will also allow us enough time to get ideas together, get you in for a tasting and discuss the cakes final details.
Do you need a photo of the cake I'd like?
If you have a photo of what you'd like that's great! Seeing photos helps us get to know what style of cake you're after. Of course we always put our own artistic flair and style into the design when making them, visit our instagram page to see our latest work!
Can I come in for a consultation?
Yes! We love meeting our customers! We are open by appointment only so please contact us in advance to book in a time as we may not always be available if you walk in.
Do you offer complimentary tastings?
What is your pricing?
Every cake is unique therefore a lot of factors come into play when it comes to pricing.
The amount of people the cake serves
The time spent designing the cake and researching tools needed
Buying ingredients and packaging
Preparing and baking the cake
Icing the cake in ganache or buttercream to give it that perfect sharp edge look
Time spent decorating the cake to the customers specifications
Do you deliver?
Yes! Delivery prices depend on the distance from Bittersweet Cakes' location in Epping to the delivery address. Delivery must be organized at the time of ordering the cake or up to two weeks before the events date depending on our other deliveries.
Can I pick my cake up from your shop?
You are more than welcome to pick your cake up at a pre arranged time.
Can I change my cake design?
If you are wanting to change your design please let us know immediately. Any changes must be confirmed 1 month before the pick up/delivery date. We will let you know if there are any additional costs to the changes.
How do I cut my cake?
Watch this video below! This is the best video I have seen to show you how to cut a cake properly.
Do you make other desserts?
We sure do, they look fantastic on tables! Some of our most popular desserts include:
Mini white chocolate raspberry cheesecake tart
Mini salted caramel chocolate tart
Mini lemon meringue tart
Where can I see your work?
The best place to stay up to date is to follow us on instagram! @bittersweet_cakes
Do you have special dietary requirement cakes?
We do offer chocolate gluten free or vegan cake on request. However because we bake with gluten, egg, dairy and sometimes nuts, we cannot guarantee that there won't be traces of allergens as they are present in the kitchen.
How long does it take to get a response?
We will get back to you as soon as possible. When I say we I always mean me! I'm one person running Bittersweet cakes so it can take up to one business day to get back to you, please be patient!
Terms and conditions
Quotes are given and deposits must be recieved before securing a date. Quotes are only valid for 30 days and are subject to change without notice.